RATING:
4.5
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Pros and Cons
"It's intuitive to learn so you can get up-to-speed quickly, and has terrific training and community support to allow users to build upon their Smartsheet skills and become experts."
"I love the flexibility and ease of use. The ability to flip from tasklist to schedule to card views is great."
"What I like best about Smartsheet is the great amount off functionalities it has, it can be used for many purposes and it is very easy to set up."
"I can't work offline, which is terrible for someone who is required to do a lot of work inside airplanes."
"You can't really duplicate a sheet, or there is something wrong with that feature that makes it extremely inconvenient for us to do so."
"I had a trouble to understand how the conditional formatting is working at first, not many tutorial or manual provided and I had to study the feature on my own."
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Andrew
Financial Services, 10,001+ employees
Used unspecified
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
3
Reviewed March 2023
Smartsheet User Review
Marianela
Verified reviewer
Chemicals, 51-200 employees
Used weekly for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2023
Smartsheet platform, designed for dynamic and collaborative work in project monitoring.
Smartsheet is a modern and flexible tool for managing activities related to a project of any size and degree of complexity. Its implementation of automated workflows is based on a philosophy oriented towards simplicity, making repetitive processes free through code that generates value for the user, in addition to incorporating mechanisms for sending alerts, managing requests for approvals and updates, configuring recurring workflows such as service requests, daily deadline reminders, and much more.
PROS
One of the most important characteristics of Smartsheet is the ability to manage any type of project without having to adapt to the tool itself, but rather the opposite, Smartsheet adapts to the client's needs, with the multiplicity of templates that we can take advantage of to generate effective, collaborative planning and perform real-time monitoring, in addition to having a fairly complete dashboard to have the reports that are really needed.Its simplicity in the designed architecture and usability allows the learning curve to be very fast and end users have no problem being part of the team that contributes and generates value.
CONS
Smartsheet may be an underrated platform with some interesting third-party integration opportunities, but its usefulness in tracking projects of any kind has proven effective.It adapts to the needs of the organization and our clients, with a multitude of templates that we can use to generate real planning, and that connect with the management of resources, both human and material for comprehensive monitoring.
Reasons for switching to Smartsheet
Smartsheet is practically usable for any type of project, it has multiple templates, it is very easy to adopt and the role assignment allows effective access control.
Stephanie
Verified reviewer
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
Efficient Project Management with Smartsheet
My overall experience with Smartsheet has been positive. It has significantly improved project visibility and collaboration within our team. The platform's flexibility adapts to various project types, from simple task tracking to complex project timelines.
PROS
Smartsheet is a versatile project management tool that combines the simplicity of a spreadsheet with powerful project management features. The ability to create dynamic and collaborative workspaces using familiar spreadsheet interfaces is a standout feature. The automated workflows and customizable templates streamline project planning and execution. Real-time collaboration and update notifications keep the team aligned and on track, fostering productivity.
CONS
The learning curve for more advanced features can be steep. Customization options, while powerful, may be overwhelming for new users. Improved onboarding resources could mitigate this challenge.
Reasons for switching to Smartsheet
I considered tools like Asana and Trello. However, Smartsheet's integration of spreadsheet functionality and project management features was a decisive factor. The comprehensive approach of Smartsheet better suited our team's diverse project management needs.
Linda
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2024
Powerful Collaboration Tool
PROS
Amazing SaaS product for work management and collaboration. It offers a user friendly interface and provides a smooth user experience to the end users. I like the most the versatility of Smartsheet and ability to use their various add-ons for different use cases. Their forms are simple yet powerful, their automated workflows are flawless, and their dashboards are very aesthetically appealing.
CONS
As any product has its pros and cons, Smartsheet also has different areas of opportunities. The biggest area of opportunity has been data limitations within the sheets; however, I know they are actively working on this enhancement and are supposed to be rolling it out shortly (I think the second half of 2024).
Jonathan
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2024
Smartsheet Essential Project Management Tool
Smartsheet is essential for our account/project management and PMO/SMO operations. This has become one of the cornerstone to our business operations and porcesses. Smartsheet seems to always be improving its features and there is a very good community of smartsheet developers on the forums.
PROS
I like that smartsheet allows for deep customisation for solutions. Using the various premium smartsheet tools, allows you to integrate your processes within smartsheet quite easily.
CONS
I dont like the fact that some of the formulas are very long winded compared to the same formula being very short and simple in excel.
Reason for choosing Smartsheet
Smartsheet is much more customisable that simpro
Kelly
Verified reviewer
Computer Software, 1,001-5,000 employees
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
All-inclusive project management software
I'm proud of the fact that I revamped several of the department's outmoded forms to make them accessible to everyone. Print runs were smaller and more people were talking in the paper.
PROS
When it comes to incorporating dependencies into a project plan, Smartsheet really shines. Plans for projects can be quickly converted into dashboards for straightforward, automatic reporting.
CONS
Smartsheet's gantt chart feature is useless. The gantt chart in this program is the most difficult one I've used to study. The grid layout makes it difficult for me to present my data, thus I usually have to export it to a different program.
Reasons for switching to Smartsheet
For a while now, I've been using smartsheet to complete my regular work duties at the organization. The software's clean adaptability to my staff is another plus. They've made it so that both the cardview and the sheets make it simple to see how things are coming along.
Kelsea
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
In terms of project management, Smartsheet is fantastic
Assignees and due dates have been set for all tasks in Smartsheet. No one gets confused about their roles or deadlines because everyone is on the same page.
PROS
The capability to see, filter, and modify tasks in real time within the same view, as well as assign new projects to individual team members, is a key feature of scheduling software.
CONS
There has to be refinement to the reporting aspect so that you can have a deeper understanding of resource allocation and project progress.
Reasons for switching to Smartsheet
Team members can track their tasks, get notifications when they're due, and make changes as needed. Each week, the department's leadership receives an email with a report detailing the progress of ongoing projects.
Obhioze
Higher Education, 10,000+ employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Smartsheet Filled Survey
PROS
It combines a wide range of features from team collaboration, file sharing to PPM.
CONS
I do not come across any challenge when using Smartsheet on my end.
Sharon
Construction, 201-500 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Smart Way to Plan, Track & Manage Projects
PROS
Smartsheet has the most robust PM, TM, time & expense and kanban tools in the industry of PPM software.
CONS
It is so unfortunate that they haven’t yet incorporated offline access.
Julianna
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2023
Smartsheet Review
PROS
I love that it a collaborative sheet. It is easy to keep track of on going projects and the status of the projects.
CONS
There is nothing that I dislike about smartsheets.
Ross
Management Consulting, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Smartsheet: Best Project Management tool
PROS
I like how Smartsheets is an excellent tool for fostering collaboration across our department and beyond. It facilitates tracking progress and serves as a platform for disseminating information to multiple departments within our organization.
CONS
Honestly there is nothing to highlight as a dislike.
Nicolas
Verified reviewer
Financial Services, 201-500 employees
Used daily for less than 2 years
Review Source: GetApp
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Improve real-time collaboration
Smartsheet has allowed me to streamline my workflows, improve collaboration with my team, and perform financial analysis more efficiently.
PROS
I like its ability to create and manage spreadsheets online has significantly improved my efficiency. Advanced features, such as formulas and pivot tables, allow me to analyze data faster and more accurately. In addition, the ability to collaborate in real time with my team has facilitated communication and coordination.
CONS
While Smartsheet is an excellent tool, it requires some learning time to take full advantage of all its functions and features.
Euler
Farming, 501-1,000 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
My go for tool-Smartsheet
PROS
I like the layouts and its simplicity,the fact that it has an option to create forms and use it offline in mobile app is awesome plus maintaining large data is easy as sheets can be shared with multiple members of our team.
CONS
Smartsheet has no option to add notes to specific cells.
bulungu
Education Management, 201-500 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Flexible project and team management tool
PROS
I like the flexibility that comes with the tool which makes it easy to handle multiple projects and collaborate with other team members,
CONS
The tool comes at a cost that is slightly higher than alternatives that does the same job
Joseph
Farming, 501-1,000 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Smartsheet: ROBUST TOOL FOR PPM
File sharing, project management and business meetings scheduling are the main benefits that I realize with Smartsheet.
PROS
Smartsheet makes it super easy to plan, track and manage projects automatically.
CONS
Ever since I started using Smartsheet back in 2014, I have never experienced any flaw.
Adriano
Civic & Social Organization, 11-50 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
No Issues With Smartsheet - It Has Been Very Effcetive
PROS
When it comes to handling task and projects, we trust Smartsheet and has been very effective.
CONS
It meets all needs. No issues to report about.
Lisa
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2024
Great Collaboration Tool
PROS
I really enjoy the feature of being able to be working in the same document as other colleagues. Many of our team members work remote and having the ability to be in a document making updates or changes at the same time is a huge time saver! I can also see the status of projects and important deadlines.
CONS
I really like Smartsheet but when I was first introduced to it, I had a bit of a learning curve to get over. It wasn't very intuitive and took some time to learn but my team members helped me and now that I use it daily, I am very comfortable.
Taylor
Construction, 11-50 employees
Used weekly for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Smartsheets - The best way to create confidence in your customer!
Outstanding! Smartsheets is one of the best decisions my company has made in the software field in years. Our customers rave about the Reporting, Timelines, Gantt Charts to the point that if we stopped using it today, they may feel robbed of information and project transparency. Smartsheets is a game changer!
PROS
I love how easy it is to navigate, customize, and can be tailored to my needs across our company's platform. We use it on a daily basis, and we have found so many different ways it can be utilized.
CONS
I honestly haven't found anything that I don't like about it, it always comes through and works for what we need it to do.
Nedim
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2023
Overview
We could solve and manage all our tasks and deploy thwm further.
PROS
We used it for a long time, scheduling tasks and to-do lists, creating sheets for project management such as job application management.
CONS
Overall nothing is missing, maybe integration with third-party apps was taking a bit time.
Reason for choosing Smartsheet
It was highly recommended by colleagues from other agencies.
Ryan
Telecommunications, 51-200 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Smartsheet is a great Project Scheduling tool, and so much more
I love Smartsheet! It has become an indispensable tool in organizing and visualizing the work we do everyday!
PROS
Smartsheet is much easier to use for Project Managemen than the classic Microsoft Project software I was originally trained on. It allows people to manage work with the intelligence of a project scheduling tool, but with an easy to understand and use spreadsheet interface. Since Smartsheet is a cloud product, each Smartsheet is available from any computer by just logging into the website, or even from their mobile app. Another great Project Management benefits is that the Project Manager can share a Smartsheet with their whole team to collaborate together. We also use the Smartsheet for Jira Connector which allows us to sync information back and forth between the two systems. Jira can be complicated to navigate, and the dashboarding can be really frustrating. This connector allows us to keep track of individual tickets associated with a project, and even lets us import massive data sets for analysis. Finally, we have ended up using Smartsheet as a dashboarding tool. It's actually surprisingly good as a Business Intelligence visualization tool for keeping track of our projects, and for displaying Jira dashboarding.
CONS
Like any software there are small quirks I'd like to see changed, or hotkeys added, but overall I'm impressed with the constant cadence of feature updates and enhancements.
Reason for choosing Smartsheet
Better collaborative and cloud-hosted options and a cheaper price point.
Reasons for switching to Smartsheet
Smartsheet is easier to use, is cloud-hosted, and has online collaborative features to engage the project team and stakeholders.
Cecilia
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Awesome software
I love Smarsheet because it made my work easier. Now I can have collaboration from my entire company and get fast results.
PROS
-easy to use and costumize -more than one user can modify simultaneously -you can add your company's logo -you can set group and individual reminders - Cell history, which can tell who and when it was modified. -different views: calendar, grid, card, and Gantt
CONS
- not all reminders can be set with time to remind - can't add a conditional formatting based on time - if your Smartsheet is big, formulas added can take forever to update the information, so you need to refresh it all times, even if you change settings to save automatically.
Reason for choosing Smartsheet
More options and could be tailored to our needs
Reasons for switching to Smartsheet
Because I needed a tool that would have also a calendar view, and that could be exported to Excel format for future references.
Aaron
Verified reviewer
Wholesale, 11-50 employees
Used weekly for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2021
Good For Value, Limits in Scale
Generally a good experience. Trouble only came when trying to do more advanced data analysis, and workflows.
PROS
Very good with basic project management features. Kanban is great, and you can view data multiple ways (kanban, gantt, table). The workspaces tool is cool, it's a good way to organize reports and data. Reports are great for showing users only the data they need, and keeps them out of source data tables. There is also good cross sheet functions like you would see in excel. Smartsheet is also one of the most widely available tools to be integrated with. Tools like Zapier make it easy to integrate with, and you can also upgrade to a live data connector to visualize your data in a tool like tableau.
CONS
Features can be way behind. They just introduced features like pivot, and group to analyze data. Their internal workflow tools are behind what's commonly available in the marketplace. And if you want to use a separate workflow tool like Zapier, you will pay to use it. Their row limit just went up from 5,000 to 20,000 in a sheet in 2020, which was always a limit of how much we could scale the tool.
Reason for choosing Smartsheet
Smartsheet is cost effective, and has better control rules and UI than spreadsheets.
Swati
Computer Software, 1 employee
Used daily for less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Smartsheet Your Next Level Spreadsheet!
I will consider myself as one of the satisfied user of Smartsheet.I have used this software for small as well as huge projects and it came handy in both. But I would recommended that you can have another software if you are going for small projects and the budget is not so high because this platform is quite expensive and complicated in comparison to other Spreadsheet software available in the market.But if you are dealing with a bulky projects and team members are more than three then definitely use this software as your work will becomes very easy ,it will also help you to save a good amount of time and effort.
PROS
Smart sheet is so far one of the best spreadsheet software that I have came across for project management. The best thing about Smartsheet is it's data View structure and ease of use. It's easy to create tasks in your project ;you can definitely edit, delete or update your main Tasks and subtasks without any inconvenience and to track the whole status of the project you can just have a view of the dashboard . You can also combine any number of spreadsheet so, that when you share your work with your team decisions making for that project becomes easy. Adding Automations to any sheet in Smartsheet is very easy and definitely time saving, there are some common suggestions in the automation menu but you can definitely create your own workflow with ease.
CONS
With Smartsheet my overall experience was really good I was able to deliver my projects on time and maintained to have a good growth but everything is not so great about it and the first thing is the cost that I had to bear for using some of the important tools present within Smartsheet Like if you are working on multiple projects it's expensive.As well as there are numerous tools which are quite complicated to learn so, for a beginner it's quite time taking.
Reasons for switching to Smartsheet
I switched to this software because as a freelancer I have to work on multiple projects single handedly so, this is one of the best software available in the market that saved me a lot of time and effort. I even managed to deliver my projects within the deadlines irrespective of the complexities. And when I worked within a team then resource sharing and management was way to easy then the previous softwares that we used for our project
Gulshan
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2023
A Complete Package for all your Project Management needs
Effective workflow management and project handling is a big plus and since we switched to this tool I have saved hundred of hours due to its ease to use and automations. I would highly recommend this to handle your projects and work flow.
PROS
The overall user experience is very simple yet covers all the project management aspects along with adaptive to fit the very specific requirements of different tasks and teams. Highly customizable and powerful tool to improve efficiency and simplifies the project work flow. Workflow Automation is time saving which is the most required in my daily work routine allows me to focus more on other things and I can rely on the tool.
CONS
I would not list any cons. Its just there are still some features which needs to be improved more to make it a complete package such as text formatting and the real time update feature can also be improved/tweaked to make sure the other users/team gets up to date information. There were some projects where sheets size limits was an issue but that could be managed
Reason for choosing Smartsheet
Better features and reliable with good customer support.
Julie
Verified reviewer
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Smartsheet is a highly effective tool for project management
Smartsheet's greatest strength lies in the fact that it provides a unified hub for all of our data, communications, and project management needs. It has simplified the procedure and eliminated any ambiguity.
PROS
Smartsheet can be used to facilitate efficient project management. Using automation, we were able to pinpoint resource-intensive workflows and make adjustments there. Smartsheet's user-friendliness and lack of steep learning curve make it a natural choice for us to transition from our previous solutions. The technologies' applicability extends far beyond the realm of project management.
CONS
There is nothing about Smartsheet that I find wanting. By utilizing this system, we have been able to save numerous hours of work time for our staff. For a company of our size, purchasing licenses for everyone who needs them is a major financial burden.
Reasons for switching to Smartsheet
Smartsheet is a fantastic tool for organizing group work. We can now bring on an outside consultant to the project and get them working together and sharing information about their assignments and progress right away.